Tried three vendors before this. Encoded UTF-8 with no character-set surprises in Excel. Bought it while planning a swatch store locations (united kingdom) campaign in United Kingdom. Decent value, would tighten one or two fields.
Thanks for the honest feedback, we hear you on the gaps — the next monthly refresh tightens those exact columns. If you want the gaps fixed sooner than the next refresh, open a support ticket and we'll spin a one-off pull.